1. General Provisions
1.1 Contractual Relationship This Terms of Service establishes a legally binding agreement between the user of the platform (“You" or "Your" or "Users" or "Customers") and Mask Virtual Assets Exchange LLC (License No: 1001596), trading as MetraCore, a company licensed by the Dubai Virtual Assets Regulatory Authority (“VARA”) (hereinafter referred to as "MetraCore" or "Company" or "We" or "Us" or "Our").
1.2 Supplementary Terms The Terms of Service should be read together with our Privacy Policy, and other agreements entered into separately between you and us.
1.3 MetraCore operates the website [https://metra.ae/], related mobile applications, and other authorised platforms, through which it provides virtual asset broker-dealer services as authorised by the Virtual Assets Regulatory Authority.
1.4 Purpose The purpose of this website is to provide professional, safe and reliable virtual asset broker-dealer services to eligible users in compliance with VARA regulations and other applicable UAE laws. We are committed to promoting legal and transparent business activities and maintaining a good reputation among users, regulators and the digital asset industry.
1.5 Acceptance of Terms If you register as a user of this platform, you agree to accept this agreement and be bound by all agreements published by the platform and all policies published on the website (hereinafter referred to as the "Agreement"). If you do not accept the following agreement, please halt registration immediately, stop visiting the website, and/or stop using the services, products or content of this platform.
1.6 Privacy Policy Once you are a user of the platform, we may collect some information about you through the usage of our service.
2. Registration of Account
2.1 Eligibility To be eligible to register an account, you declare and ensure that you are a natural person, a legal person at least 18 years old, or any other entity, with the authority to enter into this agreement and have full capacity for civil conduct as required by law, and have not been deprived of the right to use our services. If you do not meet the above conditions, please do not register our website or platform. We reserve the right to refuse your registration for an account and if you have already registered for an account, we shall have the right to suspend, terminate and/or close your account without any advance notice to you and hold you accountable for any adverse consequences arising therefrom. We reserve the right to reject any applications register an account at our sole discretion, including, but not limited to accounts relating to political and/or public figures or to comply with AML/CTF laws and regulations. Please refer to our AML Policy detailed below.
2.2 What you provide
(a) During Account creation, you shall provide to us with your information at the minimum;
(i) Valid email address and phone number
(ii) Your Identification Document. Further information and compliance with Know Your Customer (“KYC”) will grant you access to further higher tiers with higher withdrawal/deposit limitations. For Further details, please refer to KYC Policy.
2.3 Accuracy of Information
(a) In order to access and use our services, you must create an account with us. You agree to:
(i) Provide accurate, up-to-date and complete information when creating an account;
(ii) Maintain and periodically update your account information for accuracy;
(iii) Maintain the security and confidentiality of your login credentials, and access to your account and computer;
(iv) Be responsible for all activities that occur under your account, and bear all risks of unauthorized access;
(v) We are not responsible for any damages or losses which may arise from any inaccuracies; will not be able to open an account for you, or, if you already have an account, we may freeze, block, or close your account, if the information provided by you are inaccurate, incomplete or misleading.
2.4 Restrictions
(a) You are entering into and fulfilling this agreement and you are not prohibited by the laws and regulations of countries or regions that you belong to, where you live, conduct business activities or other businesses, or have tax jurisdiction over you.
(b) If you do not meet the aforementioned conditions, you should immediately terminate the registration or stop using the platform services.
(c) We do not provide services to users from jurisdictions subject to UAE sanctions or FATF blacklist restrictions, including but not limited to Iran, Myanmar, and North Korea, in compliance with UAE law and VARA regulations.
2.5 Identity Accuracy and Verification
(a) You follow the prompts on the platform page to complete all the registration procedures or reach subsequent use of the platform's related services, which means that you fully understand and accept all the content under this agreement (including subsequent revisions made from time to time and published on the platform Agreement).
3. Amendments to the Terms
3.1 Our Right to Amend
(a) We may modify this agreement from time to time in compliance with VARA regulations and UAE law. Any changes will be notified to you via email or through our platform at least thirty (30) days before they take effect. Your continued use of our services after such notification constitutes acceptance of the modified terms. You should pay attention to the changes in this agreement and specific rules from time to time. If you continue to use the service after the announcement of the changes in the content of this agreement and specific rules, it is deemed that you have fully read, understood and accepted the revised agreement and specific rules. The services of this platform will also be used in accordance with the revised agreement and specific rules.
3.2 Our Right to Terminate
(a) You agree that the platform may immediately terminate your access to this platform and account by issuing a notice, including but not limited to the following rights: restrict, suspend or terminate the service and user account, prohibit access to the platform and its content, services and tools, delay or delete content, take technical and legal measures to remove users who infringe or violate this agreement and platform policies from the platform, and any further measures to make up for any loss or damage caused, once we determine that you may have violated any laws, regulations, or articles of the three parties, or any content of this agreement or platform policy. We are not responsible for any loss or damage caused to you or any third party due to the exercise of the rights under this clause.
4. Use of Service
4.1 Service Usage You have the right to browse real-time digital asset, and transaction information on the platform provided by us and have the right to submit digital transaction instructions and complete digital transactions through the platform.
4.2 You have the right to view the information under your account on the platform, and to use the functions provided by the platform to perform operations.
4.3 You have the right to participate in website activities organized by the platform in accordance with the activity rules published by the platform, as well as other services that the platform promises to provide you.
4.4 You understand and agree that the platform can adjust the service content, service types and service forms on the platform at any time according to the actual situation. This platform is not responsible for any negative impact or loss caused by platform adjustments to you or any third party.
4.5 Restriction/Limitation of Service
(a) Depending on your country/region, you may not be able to use all the functions of this website or platform. We have the right to suspend the provision of certain services to users in certain countries but ensure that we comply with laws and regulations (including where you live and/or where you are when you visit this website, platform, and use of our services). The laws and regulations of the country/region) are your responsibility.
(b) You confirm that the transaction status confirmed by you on this platform in accordance with the service process of this platform will become a clear instruction for this platform to conduct related transactions or operations for you. You agree that this platform has the right to deal with relevant matters in accordance with this agreement and/or relevant documents and rules in accordance with relevant instructions.You are responsible for any disputes or losses caused by your failure to modify or confirm the transaction status in a timely manner or fail to submit the relevant application, and this platform does not assume any responsibility.
(c) If you find or suspect any security loopholes related to the platform or have any other questions, you should immediately notify us at [email protected].
5. About our services
5.1 We provide virtual asset broker-dealer services as authorized by VARA via web browser and mobile applications. We provide the following products and services:
(a) Facilitation of Virtual Asset Transactions: Our platform enables clients to buy and sell virtual assets in exchange for other virtual assets, such as Bitcoin, Ethereum, USDT, and USDC. Additionally, we offer on-ramp and off-ramp services, allowing clients to convert between virtual assets and fiat currency. Upon receiving and accepting an order, the platform arranges the transaction and sets the applicable pricing, which may be determined by the platform itself or through counterparties involved in the transaction.
(b) Under the broker-dealer license, the Company will offer:
(i) Agency-based execution of virtual asset trades for clients;
(ii) Liquidity facilitation through vetted liquidity providers;
(iii) Cross-asset trading pairs to expand market access and flexibility;
(iv) Market-making arrangements through third-party service providers;
(v) Advanced order routing and execution services to support best execution outcomes. Please note that the Company will not operate on a principal basis and all broker-dealer services will be provided strictly on an agency basis, in accordance with regulatory expectations.
(c) Account and Wallet Management: As part of its broker-dealer services, the Company engages Hex Trust exclusively for the safekeeping and custody of client virtual assets. Hex Trust provides the underlying wallet infrastructure, including HSM-secured key management, through which clients may view and manage their virtual asset holdings. The Company itself does not hold, control, or have access to client private keys at any time. Client fiat funds are maintained in a designated Client Money Account with Zand Bank, in accordance with VARA's client money requirements and applicable UAE banking regulations. The details on the virtual asset safeguarding arrangement with Hex Trust can be found at the following [LINK].
(d) Placement and Distribution of virtual assets: Assisting in the placement and distribution of new virtual assets, in compliance with relevant regulations.
5.2 The Company collaborates with the following VARA-approved third-party service providers to deliver its regulated services. Any changes to these service providers will be notified to users and VARA as required: Sl — Name of Service — Description of Outsourced Services No. — Provider
1. SUMSUB — KYC and AML Screening Tool TECHNOLOGY LLC UAE
2. HEX TRUST — Custodial Services in Respect of Virtual Assets MENA FZE
3. AFFINAX A A — External Auditor SYED AUDITORS
4. OSPREE PTE. — Travel Rule Solution Service Provider LTD.
5. CHAINALYSIS INC — Transaction Monitoring Service Provider US
6. MORPHEUS Provides liquidity to the MetraCore platform, ensuring
SOFTWARE — smooth and efficient trading by reducing slippage and TECHNOLOGY FZE — increasing market depth. (FUZE)
7. ARMORS Penetration test vendor
8. ONEDEGREE HONG Provides insurance services
KONG LTD
9. ALPHAPOINT Provides a digital asset brokerage services platform and
CORPORATION — wallet management software. 10 — TMC Management — Cybersecurity certification vendor and Safety
6. Terms and Disclaimer
6.1 You acknowledge and understand the risks associated with trading in virtual assets and confirm that you have sufficient knowledge and experience to engage in such transactions.
(a) Market Orders Market orders are instructions to execute a transaction at the best available price at the time of execution. The Company does not guarantee execution at a specific price. Execution depends on factors including market conditions, available liquidity, and pricing provided by liquidity providers or counterparties. Orders may be executed in full or in part.
(b) Limit Orders Limit orders are instructions to execute a transaction at a specified price or better. Execution is not guaranteed and is subject to market conditions and available liquidity. Orders may remain unfilled, partially filled, or expire depending on market movements and order parameters
(c) Order Handling and Execution The Company facilitates the execution of client orders on an agency basis and does not act as principal or trade against clients. Orders may be routed to or executed through third-party liquidity providers, counterparties, or execution venues. The Company's obligation is to take all reasonable steps to obtain the best possible result for you in accordance with its Best Execution Policy, which is published on the Company's website.
(d) No Guarantee of Execution The Company does not guarantee that any order will be executed, nor does it guarantee execution at a specific price, time, or quantity. During periods of high market volatility or low liquidity, execution prices may differ materially from the price displayed at the time of order placement.
(e) Risk Disclosure Trading in virtual assets involves significant risks, including price volatility, liquidity risk, and potential losses. Clients should carefully assess their financial situation and risk tolerance before engaging in transactions.
(f) By placing an order on the platform, you authorise the Company to route and execute that order on your behalf in accordance with these Terms of Service and the Company's Best Execution Policy.
6.2 Conflicts of Interest The Company is committed to transparency and integrity in all our activities. We disclose any actual or potential conflicts of interest and manage them through robust policies Privacy and Cookies Policy - Conflict of Interest
6.3 Policies and Procedures
(a) Data Privacy: The Company prioritizes client data protection. Our data privacy policies ensure that your information is secure and managed responsibly. For more details, please refer to Privacy and Cookies Policy - Data Privacy
(b) Whistleblowing: We maintain a confidential whistleblowing policy for reporting unethical behavior. For more details, please refer to Disclaimers - WHISTLEBLOWING POLICY
(c) Client Complaints: Our procedures for handling client complaints ensure timely resolution.
6.4 Virtual Asset Information For more details about the Virtual Assets Information, please refer to Virtual Assets Market Information All client assets, including but not limited to Client Money and Client Virtual Assets, shall remain the sole and beneficial property of the Client at all times. The Company shall not acquire any legal or beneficial interest in such assets and shall hold and administer them solely on the Client’s behalf, in accordance with applicable laws and these Terms of Service.
6.5 Protection of Virtual Assets At the Company, we prioritize the security and protection of our clients' Virtual Assets. Here’s how we ensure that your assets are securely deposited and your ownership rights are respected
(a) Cold Storage
(i) Offline Storage: The majority of client assets are stored in cold storage, which is not connected to the internet, significantly reducing the risk of hacks and cyberattacks.
(ii) Multi-Signature Wallets: Cold storage wallets utilize multi-signature technology, requiring multiple keys to authorize a transaction, enhancing security.
(b) Hot Wallet Management:
(i) Limited Exposure: Only a small portion of assets necessary for daily transactions is kept in hot wallets.
(ii) Real-Time Monitoring: Hot wallets are monitored in real-time for any suspicious activity, ensuring quick responses to potential threats.
(c) Encryption
(i) Data Encryption: All sensitive data, including private keys and transaction information, is encrypted using advanced encryption standards to prevent unauthorised access.
(ii) Communication Encryption: Communications between clients and the Company servers are secured with SSL/TLS encryption to protect data during transmission.
(d) Two-Factor Authentication (2FA)
(i) Enhanced Account Security: Clients are required to enable 2FA to add an extra layer of security to their accounts, making it more difficult for unauthorised parties to gain access.
(e) Regular Security Audits:
(i) Third-Party Audits: We conduct regular security audits by reputable third-party firms to identify and address potential vulnerabilities.
(ii) Internal Audits: Our internal security team performs continuous audits and assessments to ensure compliance with the latest security standards.
(f) Insurance Coverage
(i) Asset Insurance: The Company maintains insurance coverage to protect against potential losses due to theft, hacking, or other security breaches.
(ii) Client Protection: This insurance policy provides an additional layer of protection for client assets stored on our platform. Clients acknowledge and agree that client assets, whether in the form of client virtual assets or client money, does not benefit from any form of deposit protection or guarantee scheme. Clients also acknowledge and accept the inherent risks associated with virtual asset transactions.
6.6 Ensuring Ownership Rights
(a) All client assets, including client money and client virtual assets, remain at all times the property of the respective client. The Company shall have no ownership rights or interests in such assets, other than rights strictly necessary to hold, safeguard, or transfer such assets in accordance with these Terms of Service and applicable law.
(b) Under no circumstances shall any client assets cease to remain under the ownership of the client or be transferred to the Company .
(c) In order to ensure ownership rights, the measures under this section will be implemented.
(d) Clear Asset Segregation
(i) Individual Accounts: Client assets are held in segregated accounts in accordance with VARA regulations, ensuring that each client’s assets are kept separate from the Company’s assets and those of other clients.
(ii) Transparent Ledger: A transparent ledger system tracks all transactions and holdings, ensuring clients can verify their ownership at any time.
(e) Compliance with Regulations
(i) Regulatory Adherence: The Company complies with all relevant regulatory requirements to ensure the legal protection of client assets.
(ii) AML/CFT Measures: We implement stringent Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) measures to prevent illicit activities and protect client assets.
(f) User Control:
(i) Withdrawal Policies: Clients have the ability to withdraw their assets at any time, subject to our security protocols, ensuring they retain control over their holdings.
(ii) Access Rights: Clients maintain ownership rights and control over their Virtual Assets, with full transparency on asset movements.
6.7 Price Determination
(a) At the Company, transparency and fairness are at the core of our operations. Here’s how we determine the prices of the Virtual Assets we quote to our clients
(b) Price Determination Methodology:
(i) Market Aggregation ● — Multiple Sources: We aggregate prices from multiple reputable exchanges and liquidity providers. This ensures that the prices quoted are reflective of the broader market. ● — Data Integration: Our system integrates real-time data from these sources to provide the most accurate and up-to date prices.
(ii) Algorithmic Adjustments: ● — Price Algorithms: Advanced algorithms are employed to adjust prices based on real-time market conditions, such as sudden volatility or large trades. ● — Anomaly Detection: The algorithms detect and correct for anomalies or outliers to prevent abnormal price swings.
(iii) Market Conditions ● — Supply and Demand: Prices are fundamentally driven by the supply and demand dynamics of the Virtual Assets in the market. ● — Market Sentiment: External factors such as news, events, and market sentiment also play a role in influencing prices.
(iv) External Benchmarks ● — Reference Prices: We use benchmark prices from established indices and market data providers to cross-check and validate our quoted prices. ● — Regulatory Compliance: Ensuring that our pricing methods comply with regulatory standards and industry best practices.
(v) Ensuring Fair Pricing ● — Transparency: The Company is committed to providing transparent pricing mechanisms. We regularly review and update us pricing models to ensure they are fair and reflective of the market. ● — Client Communication: We communicate any significant changes in our pricing methodology to our clients promptly. ● — Audit and Oversight: Our pricing algorithms and methodologies are subject to regular audits and oversight to ensure integrity and compliance.
6.8 Code of Conduct for Trading Venue Participants
(a) Publication and Enforcement The Company has a code of conduct for all participants on our trading venue, which is published and strictly enforced.
(b) Disciplinary Actions We have the authority to take disciplinary actions if participants breach any Regulations, Rules, or Directives, including:
(i) Warnings
(ii) Reprimands
(iii) Training requirements
(iv) Setting qualification minimums
(v) Implementing remediation plans
(vi) Conducting compliance audits
(vii) Requiring restitution (viii) Imposing contractually agreed penalties
(ix) Placing conditions on trading
(x) Prohibiting trading
(xi) Suspending or restricting trading activities
(xii) Expulsions (xiii) Cancelling a client's orders and outstanding instructions
(xiv) Reporting breaches to VARA
(xv) Making criminal referrals
(c) Authority of VARA The Virtual Assets Regulatory Authority (VARA) can pursue additional remedies or disciplinary measures and may delegate enforcement to the Company with written consent.
(d) Disclosure and Acceptance Clients must read and accept the risk disclosures provided at the following LINK before using the Platform. Further disclosures can be found at the following LINK
7. Transaction Management and Fees
7.1 This platform will provide services for your transactions and will charge necessary service or management fees in accordance with relevant documents, agreements and/or relevant rules and instructions on the page of this platform during the service process. For details, please refer to this agreement and our Rate Standard on our webpage at the following LINK.
7.2 We reserve the right to amend, modify or revise from time to time. You agree that this platform has the right to adjust specific matters such as the type or amount of the aforementioned services or management fees from time to time and make announcements and modifications in accordance with this agreement and relevant rules. If you continue to use the services of this platform, you are deemed to agree to the updated terms.
7.3 For further details, users may refer to the MetraCore Rate Fees Standard
8. Service Change, Interruption or Termination
8.1 Termination Unless this platform unilaterally terminates this agreement or you apply to terminate this agreement and the platform agrees, this agreement will remain valid. If you violate this agreement, relevant rules, any laws or regulations, or we reasonably suspect that you are involved in illegal or improper behavior in the process of using our services, or at the request of government departments, this platform has the right to terminate this Agreement, close your account or restrict your use of this platform without any notice. However, the termination of this platform cannot exempt you from unfulfilled obligations under this agreement or other agreements generated on this platform.
8.2 Termination by You If you wish to terminate this Agreement for whatever reason, you can do so by notifying us immediately at [email protected]. In doing so, your account will be closed off in a few days, provided that there are no outstanding obligations towards us or any relevant third party in connection with us.
8.3 If you find that a third party has fraudulently used or misappropriated your user account and password, or any other unauthorized use, you should immediately notify the platform in an effective manner and request the platform to suspend related services. All liabilities, losses, damages, claims, expenses or expenses arising from or related to the use of your account (whether authorized or not) shall be borne by you.
8.4 Network Interruption In view of the particularity of network services, you agree that this platform has the right to change, interrupt or terminate some or all of the network services at any time without prior notice to you, and without any liability to you or any third party. You understand that this platform needs to overhaul or maintain the platforms that provide network (including but not limited to, Internet websites, mobile networks, etc.) or related equipment on a regular or irregular basis, if such circumstances cause network services to be interrupted within a reasonable time, this platform will send out notices as soon as possible, but it does not need to bear any loss, damage, compensation or liability caused by this.
8.5 This platform has the right to decide at its sole discretion to suspend or terminate the provision of all or part of the services under this agreement, remove or delete registration data, or take any remedial or temporary measures (including but not limited to cancellation, cancellation of transactions and account freezing), no notice is required, and no responsibility is required to you or any third party. Without affecting the generality of the aforementioned rights, we may exercise this right under the following circumstances:
(a) This platform believes that the personal information you provide is not authentic, valid or complete;
(b) When this platform finds or suspects that you have abnormal transactions, illegal transactions or unusual activities;
(c) The platform believes that your account is suspected of money laundering, terrorist
(d) financing, pyramid schemes, fraudulent use, or other activities prohibited under the relevant applicable laws of the UAE pertaining to anti-money laundering or terrorism financing;
(e) This platform believes that you have violated this agreement;
(f) You fail to pay the corresponding service fee to this platform when using the paid network service;
(g) This platform finds that your account has been accessed without authorization, or your account is restricted by government procedures, criminal/supervisory investigations or any pending litigation;
(h) Other situations where this platform determines by its sole discretion to suspend, interrupt or terminate the provision of all or part of the services under this agreement and the removal or deletion of registration data
8.6 You agree that the suspension, interruption, termination of your account, or other measures we take based on the foregoing terms, will not relieve you of your responsibility, and you shall still be liable for possible breach of contract and compensation for damages during your use of the platform's services or any other responsibilities, and this platform can still keep your relevant information.
8.7 If your registered free network service account is not actually used for any consecutive 90 days, the platform has the right to delete the account and stop providing you with relevant network services.
9. Rules of Conduct
9.1 Account Information
(a) When you apply for platform services, you should provide accurate personal information in accordance with the relevant rules of this platform. If there is any change in your personal information, you should update it in time by contacting us.
(b) You should not transfer or lend your account number and password to others. If you find that your account has been illegally used or obtained by others, you should notify the platform immediately. This platform does not assume any responsibility for the illegal use of accounts and passwords by others due to viruses, hacking or your negligence in custody.
9.2 Service Operation Specification - You should abide by laws, regulations, regulatory documents and policy requirements to ensure the legitimacy of all digital currency sources in your account. Unless permitted by law or written permission by this platform, you must not engage in the following behaviors when using the platform and related services:
(a) Use the services of this platform to conduct any behavior that may adversely affect the normal operation of the Internet or mobile network;
(b) Use the services provided by the platform to upload, display or disseminate any false, harassing, slanderous, abusive, intimidating, vulgar, obscene, violent, or any other information that violates laws and regulation.
(c) Use the platform service system to conduct any behavior that is not conducive to the platform;
(d) Infringe upon the legal rights of third parties such as reputation rights, portrait rights, intellectual property rights, and trade secrets, or infringe anyone's commercial interests;
(e) Induce other users to click on linked pages or share information. Use platform accounts and any functions, and third-party operating platforms to promote without the written permission of the platform, or publish commercial advertisements that are not approved by the platform;
(f) Making and publishing methods and tools related to the above behaviors, or operating or disseminating such methods and tools, regardless of whether these behaviors are for commercial purposes;
(g) Other behaviors that violate or may violate laws and regulations, infringe on the rights of any third party, or interfere with the normal operation of the platform.
9.3 You promise to abide by all the digital currency trading rules of this platform, including but not limited to:
(a) Browsing of your Transaction Information When you browse the digital currency transaction information on this platform, you should carefully read all the content contained in the transaction information, including but not limited to digital currency prices, entrusted amounts, handling fees, buying or selling directions, and you fully accept that the transaction information contains You can click the button to trade after all the contents of.
(b) Submit transaction commission You can submit a transaction commission after viewing the transaction information and confirming that it is correct. After you submit a transaction entrustment, you authorize this platform to act on your behalf for the corresponding transaction matching. This platform will automatically complete the matching transaction when there is a transaction that meets your entrusted price without notifying you in advance.
(c) Viewing transaction details You can view the corresponding transaction records through the account transaction details to confirm your detailed transaction records.
(d) Revocation/modification commission You have the right to revoke or modify the order at any time before the matching transaction is reached.
(e) Revocation/modification commission You have the right to revoke or modify the order at any time before the matching transaction is reached.
9.4 This platform has the right to review and supervise your use of platform services (including but not limited to reviewing the content you store on the platform). If you violate any of the above regulations when using platform services, this platform has the right to request you for correction or remedy (if possible), and the right to directly take all necessary measures (including but not limited to changing or deleting the content you posted, suspending or terminating your right to use network services) to reduce the impact of your behavior.
9.5 If the market price is within the range of your order, the order you placed in the trading system will usually be executed during the normal operation period. However, even if the market price is within your range when you place it or open it in other ways, we cannot guarantee that your
9.6 order will be executed. If you place an order with the trading system during the planned or unplanned downtime, once we resume operations, it will be processed on a commercially reasonable basis. We reserve the right to reject or cancel orders that have been placed and/or orders that have not been placed during the shutdown period.
9.7 Orders may be subject to delays, difficulties and/or conditions beyond our control, which may affect the transmission or execution of the order, including but not limited to mechanical or electronic failures or market congestion. We shall not be liable for this.
10. Intellectual Property
10.1 Unless otherwise specified, all content on this platform is the property of the Company and our affiliate companies, and is protected by copyright, patents, trademarks, and other applicable laws.
10.2 The trademarks, product names, service marks, and the Company logos of the Company used on this platform are the property of the Company and their respective owners. The software, applications, text, images, graphics, data, prices, transactions, charts, and audio-visual materials used on this website and platform belong to the Company. The trademarks and other content of this platform shall not be copied, reproduced, modified, reprinted, uploaded, posted, transmitted, captured, collected, or distributed in any form or method, whether it is achieved automatically or manually.
10.3 It is strictly forbidden to use any content of our platform for any other purpose in any other website or network computer environment; any such unauthorised use may violate copyright, patent, trademark and any other applicable laws, and may result in criminal or Civil penalties.
10.4 The Company is a trademark of the platform, and no user or third party may use it without the written authorisation of the platform.
10.5 The Company supports the protection of intellectual property rights. If you wish to make a trademark claim for the infringement of a valid registered trademark or service mark you hold, or if you wish to make a copyright claim for materials that you hold genuine copyrights to, please send an email to [email protected].
11. General Disclaimer
11.1 You understand that this platform allows you to use our services, provide you with related services, and enable you to buy, sell or store digital assets, which does not constitute and should not be construed by you as providing you with investment advice. This platform does not provide investment advice, tax advice, legal advice, or other professional advice. We do not recommend and/or support you to buy or sell digital assets and/or any investments. Before engaging in any trading activities, you should consult a qualified professional.
11.2 The services we provide to you through us are strictly provided on the basis of "As is", "if any" and "existing". The Company does not make representations or warranties regarding the accuracy, completeness, timeliness, non-infringement, marketability, and suitability of the information or services contained in the Company. Under no circumstances will the Company be liable for any loss or damage caused by any decision or action taken by you or any other person due to the use of its services or the information contained therein. Regardless of whether the situation is due to: inaccurate or incomplete information, delays, interruptions, errors or omissions; or due to negligence or unexpected circumstances, the the Company’s information extraction, compilation, interpretation, calculation, reporting, or Any loss or damage caused by delivery; or any loss or damage caused by the omission of the data contained in this platform or the products or services provided to users, regardless of whether the circumstances that caused such causes are in the Company.
11.3 The Company will not be liable for any direct, special, indirect, consequential or incidental damages or any other damages of any kind (including direct or indirect loss of profits) to the user or any other person (whether related to tort or contract), even if the Company or any other relevant person has been informed of the possibility. This limitation of liability includes, but is not limited to, the transmission of any viruses that may infect user equipment, mechanical or electronic equipment or communication line failures, telephone or other interconnection issues, unauthorised access, theft, operator error, strikes or other labour issues, or any force majeure. The Company cannot and will not guarantee that you can continuously, uninterrupted or safely use our service at all times.
11.4 Service Usage Disclaimer There may be cases where, under the influence of unexpected factors, such as system failures, network reasons, denial of service attacks (DDoS) and other hacking attacks, abnormal transactions, market interruptions, or other possible abnormal situations, we have the right to cancel the abnormalities according to the actual situation. Transaction results and roll back all transactions in a certain period of time, without any responsibility to you or any third party.
11.5 We strictly prohibit any improper trading behaviour. We have the right to warn against all unethical behaviours, such as malicious price manipulation and malicious influence on the trading system, and when necessary, we shall use restrictions on transactions, suspend transactions, cancel transactions, reverse cancellations of completed transactions, freeze accounts, and rollback periods when necessary. Trading and other means to eliminate adverse effects without any responsibility to you or any third party.
11.6 Fork Event of a supported cryptocurrency A "fork" refers to a change or upgrade in the code of a blockchain network. Such a fork may occur, for example, due to disagreements among stakeholders regarding updates to a virtual asset’s protocol or as a deliberate effort to revert the blockchain’s history to a point prior to a cyber-attack. A "hard fork" may result in a permanent divergence from the existing blockchain and the creation of a new virtual asset. The occurrence of a fork is outside of the Company's control. The availability, supply, or functionality of virtual assets following a fork, as well as the Company’s ability to support, list, or otherwise deal with any new virtual asset arising from such fork, may depend on third-party providers over which the Company has no control. The Company does not own or operate any of the underlying protocols associated with any virtual assets or their related networks. Accordingly, the Company shall not be liable for any such protocols, or for any change in the value, security, functionality, or availability of any virtual asset (whether as a result of a fork, protocol change, or otherwise). In the event that a previously supported virtual asset undergoes a fork or other change to its underlying source code that would affect our ability to support the asset, we will promptly communicate this to our clients. All proper considerations will be taken in order to measure the potential impact on the platform and you. We may take action such as:
(a) Suspension of Trading If we determine that the fork or code change poses a significant risk to the security or stability of our platform or our customers' assets, we may suspend trading of the affected virtual asset until we can ensure that it is safe to resume trading.
(b) Fork/Chain Support If we determine that the fork or code change does not pose a significant risk to our platform or our customers' assets, we may choose to support both the original chain and the forked chain, allowing our customers to continue trading both versions of the virtual asset.
(c) Delisting If we determine that the fork or code change poses a significant risk to our platform or our customers' assets, or if there is no longer sufficient demand for the virtual asset or if required by VARA regulations, we may choose to delist the virtual asset from our platform entirely. We will provide advance notice to affected users and clear instructions regarding any actions they need to take regarding their assets.
11.7 General Exclusion. In addition and without prejudice to any other rights or remedies that the Company may have (under these Terms of Service, at law or otherwise), as long as the Company acts in good faith, it shall not be liable to you in any way for any Loss suffered by you, including, without limitation, any Loss resulting from default, insolvency or analogous proceedings of, or action or inaction by any intermediary (including wrongful or unlawful action or inaction) or in any other way suffered and/or incurred by you under or in connection with the usage of all the Company Products and Services. The Company shall only be liable to you if the Company has acted fraudulently or in willful default. Without prejudice to the generality of the previous provision, the Company shall not under any circumstances be liable to you for any indirect or consequential Loss, anticipated profits, or punitive damages.
12. General Risks and Warnings
12.1 The digital currency market is volatile and/or may not grow.
12.2 Digital assets are not money or legal tender
(a) Digital assets such as Bitcoin and Litecoin are not backed by any government or central bank. At different times, we may have some insights into the supervision methods adopted by various government agencies; however, we will always comply with the rules and regulations of the countries in which we operate;
(b) We regularly discuss with regulators and peers the best way to supervise the digital asset business. In addition, we do not accept certain customers. In order to maintain a good reputation in the market and ensure a strong compliance market, if your country or region belongs to a regulatory jurisdiction that specifically prohibits digital asset trading or is included in the list of relevant sanctioned countries, you should prohibit the use of these Services under the website;
(c) We cooperate with government agencies and comply with applicable regulations. As a good corporate citizen, law enforcement agencies may require us to provide information, and if the law allows law enforcement investigations to track down and prevent illegal activities, we will provide assistance. This also means that our platform is only suitable for law-abiding customers. We hope to provide you with services. At the same time, we also hope that you can act legally and legally on our platform;
(d) Digital currencies are mainly used by speculators in large numbers and is relatively used less in retail and commercial markets as of now. Digital currency transactions are extremely risky. They are traded 24 hours a day without any restrictions on fluctuations, and their prices are easily affected by government policies and other factors;
(e) Due to the formulation or modification of national laws, regulations and regulatory documents, digital currency transactions may be suspended or prohibited at any time;
(f) Digital currency trading has extremely high risks. You understand that this investment may cause partial or total loss, so you should decide the amount of investment based on the degree of loss you can bear. You understand and understand that digital currency will generate derivative risks, so if you have any questions, it is recommended that you seek the assistance of a financial advisor first. In addition to the risks mentioned above, there will also be unpredictable risks. You should carefully consider and use clear judgment to evaluate your financial situation and the above risks before making any decision to buy or sell digital currencies and bear all the losses arising therefrom. This platform does not bear any responsibility for this;
(g) In any and all circumstances, we shall not be liable for any punitive, indirect, incidental, special or joint loss or damage arising from the use of the platform, including but not limited indirect personal Damage, loss of commercial profit, interruption of transaction, loss of commercial information or any other related loss of profit;
(h) There is a risk of loss in investing, and we do not assume any responsibility for the losses incurred by customers' investment activities;
(i) Due to malicious attacks by Internet hackers, network server failures and other unpredictable factors, market information and other securities-related information may have errors or delays.
12.3 The information, market data, charts, diagrams, news, posts, comments, opinions, financial data, shareholder analysis, and valuation analysis (collectively referred to as "information") contained in our APP are all from accurate and timely resources. Neither us nor our affiliates nor its content providers can:
(a) Make any statement or guarantee regarding the reliability, accuracy or completeness of the information;
(b) Ensure that any information contained in the App is uninterrupted or error-free; or
(c) Will bear any responsibility for the use or dissemination of any such information
12.4 Where permitted by law, we nor our Affiliates clearly state that we will not directly, indirectly, specially, accidentally, consequently or penalise individuals or entities based on the information contained on the App. Loss or damage of nature, including but not limited to any errors or omissions in the information contained in the App, and assumes any responsibility or legal responsibility to anyone.
12.5 The above information:
(a) are for reference only;
(b) does not constitute a recommendation for any financial product;
(c) unless expressly authorised, it shall not be copied or re-distributed; and
(d) can be withdrawn from time to time.
12.6 The above information is not intended and does not constitute an offer or active solicitation to purchase or sell any financial instrument. The value and return of investment may rise or fall. Past performance cannot guarantee future performance.
12.7 The customer's network terminal equipment and software system may be subject to illegal attacks or virus infections, resulting in failure to issue or failure of the commission. If the customer’s network terminal equipment and software system are not compatible with the online transaction system provided by us, which results in the failure to place the order or failure of the commission, the customer can seek the user support, and report the situation and obtain Technical Support. However, we cannot guarantee any financial compensation for (entrusted) failure caused by uncontrollable circumstances.
12.8 The entire content of this agreement is made in accordance with relevant laws, and its establishment, interpretation, content and execution are subject to relevant laws and regulations; if users of this website violate the provisions of this statement and violate relevant laws, this website serves as a service provider, It is obligated to improve the rules and services of the platform, but this site does not violate the motives and facts of relevant laws, and does not bear any joint and several liability for the actions of users.
13. Compensation for Breach of Contract
If you violate relevant laws, rules, regulations, third-party rights, any content under this agreement, or use all or part of the services provided by the platform, any claims, requirements, litigation, damages, losses, costs or All costs (including but not limited to reasonable attorney fees) are borne by you, and you agree to compensate this platform and protect this platform from damage.
14. Service of Notice
14.1 If the notice under this agreement is made by publicity, it will be deemed to have been served once it is publicised on this platform. In addition, other exclusive notices issued to you will be provided by the platform to the email address you provided during registration, or the in-site message system column set by the platform in your personal account for you, or you after registration, it will be sent to the mobile phone bound to this platform. Once sent, it will be deemed to have been delivered. Please pay close attention to your e-mail address, the messages in the message system column of the site, messages, and SMS messages in your mobile phone.
14.2 You agree that for the purpose of providing services to you, this platform can send relevant notifications or reminders to your e-mail address, in-site message system column and mobile phone; if you are unwilling to receive it, please set it in the corresponding system section of this platform. However, you also agree and confirm that if you set not to receive relevant notifications or reminders, you may not receive such notifications. You may not claim that the relevant notifications have not been delivered because you have not received or read the notifications.
15. Disclosure to statutory bodies and recognized financial institutions
15.1 Under the following circumstances, we may share your personal data with law enforcement agencies, data protection agencies, government officials, regulatory authorities or other agencies if we are compelled by the law such as subpoenas, court orders or other legal procedures. We may also disclose information if we believe that the disclosure of information is necessary to prevent damage or financial loss or report suspected violations requires disclosure as well as if Disclosure is deemed necessary to investigate violations of this agreement.
16. Applicable Law and Jurisdiction
16.1 Any disagreement arising out of or relating to these Terms or the Platform, including any question regarding its validity, existence, or termination, shall be referred to and finally resolved by arbitration in the United Arab Emirates (UAE) in accordance with the Arbitration Rules of the Dubai International Arbitration Centre (DIAC) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The arbitration tribunal shall consist of one (1) arbitrator. The language used in the arbitration proceedings shall be English. The seat of the arbitration shall be in the UAE. Any award made by the arbitration tribunal shall be final and binding on the parties and may be enforced in any court of competent jurisdiction. Both parties shall continue to fulfill their obligations hereunder during the pendency of the arbitral proceedings.
17. Miscellaneous Clauses
17.1 This platform has the final right to interpret this agreement within the scope permitted by law. The relevant terms of this agreement and the relevant pages of this platform can be referred to each other. If there is a different understanding, the agreement shall prevail. In addition, if some of the agreements in this agreement are deemed invalid or unimplementable, the other agreements in this agreement are still valid.
17.2 For any questions or concerns regarding these terms or in case of any conflict with other agreements, you may contact us at [email protected] or [email protected]. Any modifications to these terms will be communicated to you at least thirty (30) calendar days prior to such changes taking effect.
17.3 Any failure to implement or delay the implementation of this clause or the exercise of the rights under this agreement by us shall not be regarded as a waiver of our rights.
17.4 If there is any conflict between the content of this agreement and the English version, the English version shall prevail.
17.5 The Company may, from time to time, amend, modify, or update the Terms of Service. In case of any changes to these terms, the Company will notify its clients at least thirty (30) calendar days prior to the change taking effect. Continued use of the Company's services after the effective date of the change shall constitute the clients' acceptance of the amended terms.